> ## Documentation Index
> Fetch the complete documentation index at: https://help.worklayer.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve stuck requests and agent runs

> Find whether a request is still pending, an attendance day was not sent, or a saved agent run needs an answer or permission.

Requests and agent runs have different statuses and next actions. Check the original item before repeating work, especially when a second submission could create a duplicate task or message.

## A request is missing

Open **Tasks > Requests** and check whether the item is pending, approved, or rejected. For attendance, a day marked **Not sent** is still on the employee's time card; they need to correct and **Save** it before review. A rejected time off request is final, so the employee must create a new one. A rejected expense can be corrected with **Edit & resubmit**.

## A specialised agent stopped

Open **Agents**, select the saved agent, and inspect its **Run** history. **Needs input to start** means the run is waiting for an answer. **Needs action** can point to a missing permission or connection. Read the specific request before replying or granting access. **This run could not be planned** means no step was created; inspect the details and use **Try again** if appropriate.

## A Chat action is waiting

Return to the main **Chat** conversation. The agent may have proposed an action that needs confirmation or asked you to connect an account. Check the proposed details before continuing. Once a request or run finishes, inspect the affected record or external destination to confirm the work occurred.

## Next steps

[Requests and approvals](https://help.worklayer.ai/help/tasks/approvals.md) · [Agent run history](https://help.worklayer.ai/help/agents/specialised-agents/run-history.md) · [Review Chat actions](https://help.worklayer.ai/help/agents/main-agent/review-actions.md)


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