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Slack is a company integration for channel and message actions. An administrator connects the workspace, then decides which read and write tools agents may use.

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Connect and grant tools

Open Settings > Integrations > Available > Slack and complete the Slack connection for the intended workspace. Return to Slack’s Tool permissions tab. Read actions include listing channels and members and reading channel messages. Write actions include sending messages, creating channels, and inviting members. Use Always allow or Block according to the company’s policy before giving an agent access.

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Use Slack with an agent

Open a saved agent and check its Instructions, Tools, and Permissions. Confirm which channel or person a message is meant for and whether the agent needs read access, write access, or both. After the agent runs, check the destination message or its run history. A connection alone does not make every agent able to post. If a person messages the Worklayer agent in Slack and is not recognised, check the work email associated with that Slack user and their Worklayer account. A sender’s own permissions still apply.

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Next steps

All company integrations · Agent tool permissions