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A failed connected action may use a company integration, a personal account, or an agent permission. Identify the connection first so you repair the correct one.

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Company provider

For Slack, Google Chat, Microsoft Teams, Linear, Notion, or Airtable, open Settings > Integrations > Active. Check that the intended provider is connected. Open Tool permissions and inspect the specific read or write action that failed. If Worklayer could not verify those grants, use Check permissions again after reviewing the provider setup. The saved agent also needs matching access in its Tools and Permissions.

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Personal account

For your own Google or Microsoft email and calendar, open Settings > Connected accounts > Accounts. Limited access can need Grant access; Needs attention can need Reconnect. Complete the provider consent flow and return to check the new status. A declined consent or expired attempt has to be started again from Worklayer.

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Retry the work

Return to the original Chat conversation or specialised agent run after repairing the connection. Read its current status before retrying, then verify the result in the destination service. If the action already succeeded, repeating it could create duplicate work.

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Next steps

Company integrations · Personal account access